Increase Engagements Through
cmPlify's Customer Service Center
cmPlify’s customer service analytics provides the metrics that help you establish benchmarks to quantify the impacts your initiatives have on your customers. Our flexible predictive analytics dashboard enables fast and accurate decision-making for immediate and tangible results.
Business Challenges Encountered
1) Keeping track of all customer emails and requests.
2) Lack of automation, measurement and reporting on your service efforts.
3) Lack of response to every customer request with an automated response
4) Routing customer requests to the right person the first time
5) Trace-ability of delays and defective components.
6) Lack of insight for root cause analysis.
7) Lack of early warning signals.
8) Lack of financial control.Get in Touch
Deliver The Ultimate Experience with Customer Service Center Services
1) Easy to use, scalable and modular service architecture.
2) Integrates the entire customer service supply chain.
3) Developed by industry experts.
4) Integrated with ERP, CRM and unstructured data feeds.
5) Ready-to-use customizable dash boards and reports.Learn More