Improve Product Quality

Maintenance of high-quality products obtains a high level of demand and investment by customers, while low-quality products upset the customers’ beliefs, reputation and sales of the company.  

BUSINESS CHALLENGE

Application and data silos within companies lead to customer frustration.

cmPlify SOLUTION

Cmplify has a scalable and robust integration platform that enables a seamless two-way integration with various systems of record like CRM and ERP.  Integration is greatly simplified with ready-to-deploy connectors and industry-specific integration scenario packages/solutions.

BUSINESS CHALLENGE

Lack of warranty, customer service and field service performance insights lead to continued product complexity, increased operational costs, raised financial risk, elevated customer defection and erosion of brand equity.

cmPlify SOLUTION

Warranty analytics also eliminates cumbersome, ad hoc, often unrepeatable investigations and the extensive work involved in joining complex, multi-disciplinary data sets.  Effective analytics applications aggregate disparate data from a variety of independent sources, both structured and unstructured.  Typical data sources include warranty claims, service technician verbatims, and inspection reports.  Data sources could also include public/social media.

cmPlify insights - Warranty analytics systems provide an early identification of product quality issues, more accurate warranty accruals and reserves, as well as opportunities for increasing revenue streams from new sources of revenues, such as service contracts.