Improve Product Quality
Maintenance
of high-quality products obtains a high level of demand and investment by
customers, while low-quality products upset the customers’ beliefs, reputation
and sales of the company.
Application and data silos within companies lead to customer frustration.
Cmplify has a scalable and robust integration platform that enables a seamless two-way integration with various systems of record like CRM and ERP. Integration is greatly simplified with ready-to-deploy connectors and industry-specific integration scenario packages/solutions.
Lack of warranty, customer service and field service performance insights lead to continued product complexity, increased operational costs, raised financial risk, elevated customer defection and erosion of brand equity.
Warranty analytics also eliminates cumbersome, ad hoc, often unrepeatable investigations and the extensive work involved in joining complex, multi-disciplinary data sets. Effective analytics applications aggregate disparate data from a variety of independent sources, both structured and unstructured. Typical data sources include warranty claims, service technician verbatims, and inspection reports. Data sources could also include public/social media.
cmPlify insights - Warranty analytics systems provide an early identification of product quality issues, more accurate warranty accruals and reserves, as well as opportunities for increasing revenue streams from new sources of revenues, such as service contracts.