Retain Customers and Increase the Brand Value

Customer retention strategies permit you to both deliver and extract more value from your current customers. Our retention strategies help shape your customer relationships and maximize revenues for each of them. 

BUSINESS CHALLENGE

Loss of visibility over the customer-facing service processes. Service organizations are dealing with many fragmented systems resulting in poor visibility and customer service.

cmPlify SOLUTION

cmPlify’s centralized service data management  and optimized, flexible and adoptable customer journeys simplify the administration to effectively manage Service Operations.

BUSINESS CHALLENGE

Customers expect superior service. They expect to be delighted. If they are disappointed, they will go elsewhere. A better, faster and more efficient customer service is the key success factor for customer satisfaction.

cmPlify SOLUTION

Deliver superior claims experience. Bring together the customer, service, field technicians and warranty and asset management into a unified customer journey experience.  cmPlify connects all aspects of the asset management, warranty and claims management and customer and field service value chain through innovative technology and deep understanding of today's consumers' needs.

BUSINESS CHALLENGE

The world of customer engagement is rapidly changing.  Increasingly perceptive customers are demanding personalized and real time experiences throughout their engagement with the company, from sales to service.

cmPlify SOLUTION

The shift towards service-based revenue models demands actively optimizing, streamlining and monetizing your core operations. The Internet of Things (IoT), artificial intelligence (AI) and performance based-analytics are already enabling advanced predictive intervention to replace costly reactive service.